Store Policy
Customer Care
Customer Service Policy — Pertyshop Commitment At Pertyshop, our customer service is designed to resolve your questions and issues with speed, clarity, and empathy. We want you to feel secure and well-supported before, during, and after your purchase. Channels and Hours Channels: WhatsApp, email, website contact form, and social media messages. Service hours: Monday to Friday, 9:00 AM to 6:00 PM (local time). Requests received outside these hours will be answered on the next business day. Response Time Initial response: We aim to respond to messages within 24 business hours. Urgent situations (delivery issues, damage, or order errors): Priority handling with a response within 12 business hours whenever possible. Order Support For questions regarding products, payment methods, or delivery times, please always provide your order number to expedite service. Changes or cancellations before shipping: Please contact us immediately. If the order has already been dispatched, the process will follow our returns policy. After-Sales and Conflict Resolution We provide support for exchanges, returns, and warranty claims as outlined in our website policies. If a service issue arises, we offer the option to escalate the request to a senior manager for review and resolution. Courtesy and Transparency We handle all requests with respect and transparency. We will provide clear information regarding timeframes, costs (where applicable), and necessary procedures. Feedback We value your feedback as a means of continuous improvement. You can rate our service and send suggestions via email or social media.
Privacy & Safety
Data protection and privacy
We collect only the data necessary to process orders, issue invoices, and provide support (name, address, email, phone number, and payment details where applicable).
We do not share your personal data with third parties for commercial purposes without explicit consent. We may share information with shipping carriers and suppliers when necessary for delivery and technical support.
Secure payments
We use reliable, certified payment methods to ensure your financial information is handled securely. Sensitive credit card data is not stored on our servers; it is processed by partner payment providers.
Website protection
Our website employs security protocols (HTTPS) to protect browsing and information exchange. We implement standard security practices to reduce the risk of unauthorized access.
Data access and control
You may request the correction, update, or deletion of your personal data by contacting us via WhatsApp or email. We handle these requests in accordance with applicable law and within a reasonable timeframe.
Fraud prevention
We monitor orders and transactions to identify suspicious patterns. In cases of unusual payment activity or behavior, we may request additional confirmation before dispatching an order to protect both the customer and the company.
Notifications regarding attempted fraud will be treated confidentially and forwarded to the authorities when necessary.
Responsibility and limitations
We take care to protect your data, but we are not liable for failures caused by third parties (payment providers, shipping carriers) or for the misuse of passwords and accounts by the user. We recommend using strong passwords and not sharing your access credentials.
Incident notification
In the event of a security incident that may affect your personal data, we will notify affected customers with details about the incident and the measures taken, in accordance with applicable law.
Security and privacy contact
For privacy-related questions, data requests, or to report potential fraud, please contact us via our support email or WhatsApp, providing your order number and relevant details.
Wholesale Inquiries
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Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments