Shipping & Returns
Shipping Policy
Preparation and dispatch
We dispatch orders as soon as payment confirmation is received. Payments approved during business hours are usually processed the same day; payments made outside business hours or on holidays may be processed on the next business day.
After dispatch, you will receive a shipping confirmation containing the tracking number via email and/or WhatsApp.
Delivery times and carriers
We use carriers and delivery services selected based on the destination and size of the order. Delivery times shown at checkout are estimates and begin counting from the moment of dispatch.
We will notify you of any delays caused by the postal service or carriers (such as weather, strikes, or regional demand) whenever possible. While we are not liable for delays caused by third parties, we will monitor your order and assist in resolving any issues.
Tracking and monitoring
We send the tracking number after the order has been shipped. Use this code to track the package's progress on the carrier's website.
If you do not receive the tracking number within 48 business hours of payment confirmation, please contact our support team.
Address and responsibilities
Please carefully verify the address at checkout. Errors in the address provided by the customer may result in delays or additional reshipping costs; in such cases, the cost of reshipping will be charged to the customer.
If the delivery person cannot locate the recipient, the carrier will attempt contact in accordance with the terms of the service used. Please keep any delivery attempt notices to facilitate the process.
Packaging and safety
We pack products carefully, using appropriate materials to protect the contents during transit. Fragile items receive additional protection.
In the event of visible damage upon delivery, please refuse the shipment or note the issue on the delivery receipt and send us photos immediately so we can file a claim with the carrier. Free shipping and promotions
Any free shipping promotions will be clearly displayed on the website and applied according to the offer's terms (minimum purchase amount, eligible regions, partner carrier).
Cancellation before shipment
If you wish to cancel your order before it is dispatched, please contact support as soon as possible. If the order has already been shipped, the process will follow the returns policy.
Contact
To track or modify your shipment, or if you have any questions, please contact us via WhatsApp, email, or the website form. Please provide your order number for faster service.
Return & Exchange Policy
General Conditions
Timeframe: We accept returns within 60 calendar days of the order delivery date.
Product Condition: The item must be returned in perfect condition, showing no signs of misuse, and include all original accessories and packaging (where applicable). Please notify our support team immediately regarding damaged items, shipping damage, or manufacturing defects.
How to Request a Return
Contact us via WhatsApp, email, or the website form, providing your order number, the reason for the return, and photos (if applicable).
Our team will respond with shipping instructions and return authorization.
Costs and Refunds
If the return is due to a change of mind (consumer right), shipping instructions will be provided during the support process, and the refund will be processed after the product is received and verified.
For defective products or items damaged during shipping, we will cover the return costs once the issue is confirmed via photos or inspection.
Refunds will be issued using the original payment method or an alternative method agreed upon with the customer, within 10 business days of the item's receipt and inspection.
Order Shipping
We ship orders immediately after payment confirmation. By choosing Pertyshop, you agree that dispatch will occur as soon as payment is confirmed.
If you need to cancel before shipment, please contact us as soon as possible; if the order has already been dispatched, the return process will follow the policy outlined above.
Exceptions
Personalized products, consumables (where applicable), and opened or installed items may be subject to specific rules—please verify before purchasing.
Products showing signs of misuse or failing to meet return conditions may be subject to partial refunds or return refusal following evaluation.
Customer Support
To initiate a return or ask questions, contact us via WhatsApp, email, or the website form. Please provide your order number and photos (when necessary) to expedite the process.